Healthcare Customer Success Manager [Spain]

 

About the job

You will be working in a very dynamic environment, which means that you must have strong problem-solving ability, organization skills, and be proactive. It’s also important that you have an innovative approach to the use of data, a health background and strong willingness to learn.o guarantee project success & customer satisfaction through optimal product management. strong willingness to learn.o guarantee project success & customer satisfaction through optimal product management.

About you

You will be working in a very dynamic environment, which means that you must have strong problem-solving ability, organization skills, and be proactive. It’s also important that you have an innovative approach in the use of data, a health background and strong willingness to learn.o guarantee project success & customer satisfaction through optimal product management. ve approach to the use of data, a health background and strong willingness to learn.

In terms of personality, we are looking for someone who enjoys working in a wide range of areas and adapts quickly to new situations.

Tareas

Task

You will have to feel comfortable collaboration with the rest of the team and you can expect to:

• Internally Lead all the products & projects execution once a formal proposal is in place.
• Customer Support & Information: together with the KAM being proactively the point of contact during all the project management.
• Ensure that tech requirements are covered for each project.
• Understand the needs of the customers together with the KAM to accelerate sales proposals satisfying customer needs.
• Product Feedback & improvement: proactively gather and give feedback based on insights from customers needs and requirements.
• Coordinate teams internally to guarantee project success.

Requisitos

• At least 3 years of experience in a similar role.
• Experience or studies in health environment will be considered.
• Previous experience in data & tech company with customer focus is an asset.
• Fluent English & Spanish.
• Proactive and open minded attitude.

Beneficios

• Competitive Salary.
• Permanent Contract.
• Company profit-sharing scheme valued at up to €15,000 per year
• Flexible schedule, with the possibility of home office.
• 28 days of vacations per year.
• A warm, transparent and supportive team, with a huge emphasis on work-life balance.
• The opportunity to make your mark in e-health and AI.

 

.