Customer Support Specialist - Streamline [Canada]

 

Overview:

Streamline is a Canadian based technology company that develops innovative solutions and advanced fleet management software for the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc.

We are looking for an Customer Support Specialist to join us and become part of the Streamline family in Kamloops, BC.

Great People Work Here!

We Offer:

• Competitive Compensation: $50,000-$60,000 per year based on experience
• Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more
• Pension matching program
• Full-time - 40 hrs/week; schedule may vary
• This position is based out of the Kamloops office; not a remote position

Responsibilities:

The Customer Support Specialist’s principal role is to ensure our customers have the best user experience possible by providing information and training, and to support our internal and external customers by diagnosing and solving any technical problems they may have.

Major Responsibilities include:

• Communicate with clients to diagnose technical issues with hardware and software products
• Provide step-by-step instructions in simple terms to solve customer issues
• Provide training to customers on our products
• Maintain detailed information of customer problems, solutions, and customer satisfaction
• Work together with our technical team find solutions to more complex issues
• Prepare systems for shipping
• License Management
• User test hardware and software products
• Create user manuals, other instructional materials and product communications
• Attend User and Sales Conferences
• Visit customer sites for trouble shooting
• Other duties as required

You Possess:

• Diploma or Degree in Computer Science or Information Technology
• Prior experience in a technical support or similar role
• Experience with both hardware and software support
• Experience with remote desktop applications and help desk software
• Technical aptitude
• Demonstrates strong communication skills both verbally and written
• Excellent interpersonal skills.
• Strong work ethic and positive team attitude
• Organizational skills and keen attention to detail
• Internal and external customer service skills
• Problem solving ability
• Strong safety mindset
• Professional appearance/demeanor whether in person, via email or on the telephone

We are an equal opportunity employer.

 

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