- Fantastic rewards program
- Work for an Essential Service for financial security.
- Continual ongoing support and training provided.
About the Company
Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.
About the Role
Join our Customer Service team on a Full Time, Casual basis (6 months contract) at our Loganholme branch Mon - Fri 9am-5pm.
Duties
- Foster and Drive the “Yes We Can” attitude in achieving internal and external customer satisfaction
- Handling customer queries and accounts in a professional and timely manner from the onset to the finalisation
- Providing customers with product, service and procedural information in a clear and simple format, always ensuring accuracy
- Supporting internal and external sales with new and prospective customers
- Supporting operations to ensure the customers' expectations of service are exceeded
- Demonstrate ownership of customer enquiries, ensure follow through and finalise all inquiries in a timely manner
- Maintain existing Supagas accounts with utmost professionalism
- Answering high volume of incoming calls, placing orders and redirecting calls as required
- Assist with branch sales through conversion of incoming phone and email enquires
- Achieve set targets and KPI’s
- Previous experience in a contact call centre (high volume call intake)
- Demonstrated experience in customer sales, customer retention and customer dispute resolution
- Excellent interpersonal, communications and dispute resolution skills
- Intermediate computer skills
- Excellent, professional telephone manner
- Ability to multi-task and prioritise your work
- A passion for customer service
- Attention to detail, time management & problem solving skills
- A professional approach and positive attitude towards your work and team mates
- Ability to work to deadline
- Exceptional communication and interpersonal skills with the ability to interact with a diverse range of people
- Familiarity with Pronto (desired not essential
- The successful candidate will be required to attend a pre-employment medical
- Generous base salary plus superannuation.
- Continual ongoing support and training provided.
- Work for an Essential Service for financial security.
- Fantastic rewards program
Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos!
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click apply below!
Shortlisted candidates will be contacted only
