Customer Service Specialist - IV
Location: Plainview New York
Description: diversity is presently looking of Customer Service Specialist - IV right now, this vacancy will be placed in New York. For detail informations about this vacancy opportunity kindly see the descriptions. TitleCustomer Service Specialist - IV LocationNY-Plainview Coraman Apria Healthcare Companyis a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the countryOur more than 2 000 employeesincluding nearly 1 000 infusion nurses and pharmacistsare known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every dayPlease visit our website at www coramhc comResponds to telephonefaxand orders from referral sources and patients Documents referral request for coordination of care Provides information on home infusion services Demonstrates professional etiquette and courtesy when interfacing with customers Resolves patient customer complaints by identifying problems and coordinating appropriate corrective actionComplies with and adheres to all regulatory compliance areaspolicies and procedures andquot best practices quot Initiates the admissions process for patient referrals by collecting demographic and insurance information on patients over the phone and acting as the primary contact for new and existing accountsInvestigates type and level of insurance coverage to assess patient eligibility for the program Communicates with medical professionals and insurance company personnel to expedite patient eligible into programMay resolve reimbursement issues with accountssales force and managementCompletes data entry in CPRS to ensure accuracy of reporting and outcomesInvestigates data entry issues to ensure accurate reporting and billingMonitors computerized reports to avoid delays in customer billing informationPerforms other related duties as directed by supervisorEducation or experience equivalent to a high school diploma is required At least two years related experience is required Organizationalverbalwritten communication skills are necessaryComputer ability Apria Healthcare or Coram Healthcareis an equal opportunity employerAll employment decisions are made without regard to racecoloragegendergender identity or expressionsexual orientationmarital statuspregnancyreligioncitizenshipnational origin ancestryphysical mental disabilitiesmilitary status or any other basis prohibited by lawBecause Apria believes in providing a safe work environmentwe conduct drug and background checks in our recruiting hiring processesAA EOEM F D V JobCustomer Service unknown
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This vacancy starts available on: Sun, 26 Aug 2012 21:04:42 GMT