who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
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Retail Operations supports North America stores with programming, tools, communication, and strategies to operate productive stores to maximize guest and educator experience and drive business results. In Store Experience designs and leads our store guest experience, including store service models, floor leadership strategy, retail scheduling, and driving retail performance through initiatives and programs.
a day in the life: what you’ll do
The Program Manager leads all retail programming for Performance Mindset.
- Empower NA retail leaders to make data-based decisions through excellent store reporting and insights for stores
- Manage business ownership programming for retail performance at all levels, from Floor Leader check-ins to SRD Quarterly Business Review
- Produce insights from ongoing business results to identify performance gaps and opportunities in retail stores
- Design and deliver tools, processes, and resources to engineer same-store comp growth and manage productivity
- Provide functional coaching to retail leadership to drive store performance
- Bachelor’s degree or higher in business operations or equivalent experience
- Deep understanding and experience in retail - 10+ years industry experience with strong leadership experience
- Project Management certification or equivalent experience
- Experience designing business cases and leading complex initiatives (i.e., around $1.2M budget, driving $40M annual revenue)
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
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