Who Are We?
At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.
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Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.
HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
What You Will Do:
We are looking for a Live-Ops Game Specialist who will be working closely with our development and live operation team to elevate the gaming experience of our players. A quality candidate should be creative and curious with a genuine passion for games made by HoYoverse, as well as a willingness to actively interact with the community both in game and across various social media channels.
- Collect and manage feedback and suggestions from players and deliver meaningful insights to the development team. Design and work closely with the development team to create game content and features suitable for global players.
- Design, support, and coordinate operations events. Continuously monitor the performance of the events and their impact on the players.
- Anticipate and regularly address potential problems while driving high-quality and timely deliverables. Coordinate and develop detailed requirements for all live releases, including planned updates, hotfix items, etc.
- Actively interact with the community that grows around the game. Improve customer experience, assist in the identification of effective communication channels to reach target customers, and respond to the live game issues that occurs in the game with appropriate messaging when necessary.
- Design and implement the analytics and queries for game features, events, and player behavior to ensure the development team gets the information they need to evaluate and improve the game.
What We Are Looking For:
- Extensive knowledge and gameplay experience of RPG, ARPG genre.
- Deep understanding of gaming communities and needs of invididual players.
- A passion for making and playing great games, with current titles and industry treads, especially in North America.
- A solid understanding of live operations in games and how they relate to key metrics and player motivation.
- Ability to understand and adapt your communication style to work with any team, internally or externally.
- Related professional experience working in the game industry (could be in any role), is a plus.
- Extensive gameplay experience with Genshin Impact is a plus.
- 2+ years of experience in the game industry.
Benefits:
- Competitive salary
- 100% employer-paid healthcare premiums for you and your dependents
- Generous paid time off
- 401K / RRSP plan
- Employer-paid life and disability insurance
- Team-building activities throughout the year
- Flexible working hours
Do We Support Flexible Work?
Yes, as a remote team across North American time zones, we embrace flexible working. You may choose to work remotely, in-offices or hybrid, for a more flexible lifestyle that suits you best. Our offices are located in downtown Montreal and downtown Santa Monica, surrounded by great restaurants, entertainment, and cultural venues.
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.
