We are Netcompany - Intrasoft, a leading European IT Solutions and Services Group with a strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.
For more information regarding our company, current projects, and openings around Europe, please consult our website: https://www.netcompany-intrasoft.com
A day in the life of a Skype for Business / Anywhere 365 Expert (L3 support)
The 2nd level Support Team is responsible for the daily support of Microsoft and Office 365.
- Provide customer-facing product engineering support for Microsoft365 and Office365
- Incident / request management related to those activities
- Provide real-time client support for faster resolution of cases
- Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
- As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft365 and Office 365 knowledge management program.
Your main duties will be
- Handling/resolution of Incidents and Requests
- Tickets not resolved / Handled by the 1st level of support team can be assigned to your support group, you should be able to handle it or resolve it.
- The contact with the final user can be required for additional information or testing.
If you have
- Good spoken and written knowledge of English and French (min. B2).
- At least 2 years of work experience in a similar function
- Certified ITIL foundation (minimum)
- Solid Infra background, strong understanding of servers, Active Directory
-
Good knowledge of:
- Microsoft
- Teams
- Office365
- SharePoint
- MS Exchange
- Excellent customer service skills
- Able to quickly assimilate procedures
- Team player
- Good communication skills
- Able to work well under pressure and able to handle stress
- Punctual, meticulous and reliable
- Comfortable in international and multicultural working environment
…then this position is suitable for you!
It would also be a plus if you had
- General knowledge of EU institutions
- Experience within the European Commission is an asset
- Knowledge of other EU languages is a plus.
Additional Information
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.
The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.
#LI-MA1
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
#BePartOfSomethingGreat!
- Please submit your CV in English
All applications will be treated as strictly confidential.
